Comments for Nothing Ventured, Nothing Gained

Comment on Apple Care is Not So Nice by jred

Fri, 20 Feb 2009 06:40:47 +0000

My daughter put a movie in her 2 month old macbook pro and the white screen of death with a question mark came up. We bought a 3yr warranty plan on it so she took it to the Tyson Corner Apple store in Virginia. They called here 2 days later at 9 pm, they close at 9:30, they said it had red sticky stuf inside. She is furious. She doesn’t drink anything red, doesn’t let the mac out of her site, has had nothing sticky on the outside as evidence of a spill, no sticky keys, drive, or port problems. So of course they are saying that this voids the warranty and will cost $1,200 to fix and reinstate the warranty. We are in S. Korea or I would be there myself. I’m seething - how can the drive be “covered” in red sticky stuff and have no other evidence of its presence or problems? Do they really think we are that stupid? We told to take a friend that is a computer hardware tech with her and her camera to pick it up. I find it hard to believe.

Comment on Apple Care is Not So Nice by Module 10 - LES RELATIONS PUBLIQUES À L’ÈRE NUMÉRIQUE « Tech-no-logic

Sat, 06 Dec 2008 04:34:41 +0000

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Comment on Apple Care is Not So Nice by jayezero

Fri, 22 Jun 2007 01:36:45 +0000

I’m sorry that you had the same exact experience that I had. If can be very frustrating. The deal for me was that my screen failed and they said it was spill damage. I’m able to use it with an external monitor and everything but the display works perfectly. I asked them about this and they said that it’s possible that it could have effected one thing and if I wanted the screen fixed that I needed to pay 1,100.00. Totally insane. To my surprise they where extremely uncaring and didn’t seem to be in listening mode. Best of luck to you.